FAQs

Within a few minutes of your purchase, you will receive 3 important emails. Please check your spam and junk folders if you don't see them in your inbox.

Once you're logged in, assign the courses you purchased to yourself or to the people on your team who need the credits. They'll then appear in your course list, ready to start.

BC Housing will not accept a course more than once for CPD credits. We make every effort to ensure this doesn't happen, and by creating an account our system will help prevent duplicate submissions.

To ensure the best experience possible, course delivery runs through a separate learning system. You can use the same username and password for both systems if you choose.

We sent you an email with all your login information — it may have landed in your Junk or Spam folder. Please check there first.

Sign in to your HomeBuilder CPD customer account using the email address associated with your store credit. Add the courses you would like to purchase to your cart and proceed to checkout.

In the Payment section at checkout, select Apply store credit to use your available balance. Store credit is linked to your account, so you do not need to enter a voucher or discount code.

If you do not see your store credit, check that you are signed in with the correct email address, or contact us for help.

Store credit expires 12 months after the date it is issued. Store credit is non-refundable, non-transferable and has no cash value.

Enter the VOUCHER NUMBER you received via email in the DISCOUNT CODE field during CHECKOUT when you are ready to finalize your purchase.

Most course viewing issues are caused by cached data stored in your browser — a quick fix that resolves the problem in the majority of cases. Please try the two steps below to view your courses. If you're still stuck after trying both steps, we're always happy to help — email us and we'll get you sorted.