Frequently Asked Questions (FAQs)
Answers to our most common questions:
How do I get started?
Within a few minutes of your purchase, you will receive 3 important emails. Please check you spam and junk folders.
- Your order confirmation (Sent from: HomeBuilder CPD - info AT homebuildercpd.ca)
- Your login information to start learning (Sent from: HomeBuilder CPD - Notice AT softskillslms.com)
- Your purchase receipt (Sent from: HomeBuilder CPD - info AT homebuildercpd.ca)
Why do I need to create an account to make a purchase?
BC Housing will not accept a course more than once for CPD credits. We make every effort to make sure this doesn't happen and by creating an account our system will assist with this. However you are ultimately responsible to ensure the courses you select are eligible for your CPD purposes.
Why do I have to create another login to access the programs I purchased?
To ensure the best experience possible, the delivery of the programs you selected are in a separate systems. You can use the same user name and password for all systems, if you so choose.
How do I access the training programs I purchased?
We sent you an email with all your login information, it may have landed your Junk or Spam folder. Please check there.
- You can also access your selected Business Topic courses thru this link CLICK HERE.
- To access your selected Trade Topic courses CLICK HERE
**Login information for Trade courses may take up to 24 hours to be sent from the time order is placed**
I bought a voucher, how do I use it?
Simply insert the voucher number you received via email in the "Discount Code" area of the order form, when you are ready to finalize your purchase.
I am having issue viewing the course?
In most cases this stems from an issue with the Cache memory in your browser. There are 2 ways to fix this.
- Clear your browser cache: CLICK HERE for instructions.
- Use an incognito window/tab in your browser: CLICK HERE for instructions.
Still have questions?
Our sales and support teams are here for you.
Send us an email: support AT homebuildercpd.com or call us at 1-866-540-6982