Customer Service and Home Warranty Insurance

BC Housing Core Competency

Most warranty disputes start with a conversation gone wrong. A client hears about a cost increase too late, or about a delay with no plan attached, and trust drops fast.

These courses give you practical steps for handling difficult customers, service standards your whole team follows, and a clear way to deliver bad news about rising costs and slipping timelines. Fewer surprises for your clients means fewer callbacks and complaints for you.

4 products
  • Builder’s Tool Kit For Difficult Customers (2 CPD credits)
    $165.00
    $165.00
  • Bad News, Better Conversations: Talking to Clients About Rising Costs & Slipping Timelines (1 CPD Credit)
    $82.50
    $82.50
  • Customer Service (2 CPD Credits)
    $165.00
    $165.00
  • Handling Difficult Customers (2 CPD Credits)
    $165.00
    $165.00