The Communications Strategies course is a comprehensive program designed to enhance effective communication skills in a professional setting. Starting with foundational elements, the course guides participants through various dimensions of communication, beginning with an understanding of what constitutes communication, including its diverse forms and associated factors. Key modules focus on identifying and overcoming common barriers to effective communication, such as language and cultural differences, as well as discrepancies in time and place.
As the course progresses, it delves deeper into the nuances of communication, exploring paraverbal aspects like pitch, tone, and speed, and the critical role of non-verbal cues, including body language and gestures. Participants will also learn about structured communication techniques, such as the STAR (Situation, Task, Action, Result) method for clear expression, and develop advanced skills in listening, asking questions, and appreciating inquiry. The latter stages of the course cover the art of conversation at various levels, from general topics to personal experiences, and culminate in mastering advanced communication skills like establishing common ground and using "I" messages.
This holistic approach ensures that attendees leave with a well-rounded skill set for effective communication in diverse professional scenarios.