(2 CPD Credits)
Wouldn’t the world be a great place if every customer was a pleasure to deal with? We all know that is a fantasy land. So what is the best way to handle a difficult customer? Through our workshop you will learn stress management skills, how to build rapport, and recognizing certain body language. By utilizing our Handling a Difficult Customer workshop you will see an increase in customer service, productivity, and a decrease in unhappy customers. You will be provided a strong skill set including in-person and over the phone techniques, addressing complaints, and generating return business.